Policies and links

POLICIES OF MARK 1

1. Our service work order forms must be signed by
the customer, please include the following,
A. Name, Address, Phone numbers
B. Problems (things that don't work)
C. Symptoms (stalls, bucks, jerks, etc.)
D. A list of service work due to time or
mileage.(oil change, tune up)

2. Please don't ask for a specific repair
let our technicians determine the source of
the trouble.
Remember "assumption is the mother of all unnecessary repairs"

3. During business hours please bring your note into
the office or text it, and leave your keys in the car. After
hours, leave the note in the car and put your keys in
the brass mail slot. Please leave only your car key (s).
We can not replace any other key if it is lost.

4. You, the owner, are responsible to contact this shop
for the status of your repairs. Please limit your calls
or texts. Good times to call are just after 9 a.m.,
1 p.m. and before 5 p.m.

5. First visit customers, cars for sale, and unregistered
vehicles (no license plates), must pay cash or credit
card. NO EXCEPTIONS. A deposit is required on
unregistered vehicles or vehicles that do not have the title in your name.

6. The minimum repair charge is $25.00. The minimum
repair charge when the car is put on the lift is
$49.00. Our labor rate is $98 per hour flat rate. That
means if we do it faster or slower we get paid the same
amount. We charge $198 per hour for A>Z time,
electrical repairs and for test and check out.

7. Repair bills must be paid promptly. We have a three
day grace period after work has been completed

unless other arrangements are made in advance.

We accept VISA, MASTERCARD, AMERICAN EXPRESS
and DISCOVER.
Checks returned for any reason will be assessed a
$35.00 service charge plus 10%.

8. Cars left with unpaid repair bills for more than
three days are subject to storage charges. Storage
charges start on the first day on inoperative cars or
cars with expired license plates.

9. Arrangements must be made in advance for other
plans. You may pay your repair bill then pick your car
up after hours. We do not charge storage on cars with
paid repair bills. Until 30 days have passed.

10.If you plan to leave your car for an extended period
of time, please make arrangements in advance. Cars
may or will be driven at the owners risk in lieu of
storage charges. Storage charges may still apply.

HELPFUL HINTS from MARK 1

1. Have friends or co-workers pick you up or drop you
off to get your car here. If they live nearby, you can
drive up early and have them meet you. They can drop
you off after work. Please call to confirm the completion of repairs.
The MARC train now comes to Frederick Downtown.
You can take the Frederick County Transit Shuttle to Walkersville Safeway Shopping Center.

click here for pdf map. Click here for pdf Walkersville schedule

You may call us and we can pick you up from Safeway.
Call 301-695-2633 or on the web at www.co.frederick.md.us/Transit

1: Limit your calls to one in the
morning and one in the afternoon. We will call you
back. When the pone goes to voicemail, do not leave a message, call back later.

We may be on another line speaking with another customer.

We do not put people on hold to take other calls

2. Cars can be ready by 12 noon for minor repairs.
Please arrange this by putting your request on your
service order and call by 9 a.m. to confirm. Most cars
are ready the next weekday by 5 p.m.
Shop closes @5 p.m. We leave at 4:45 if nobody is comming.

3. We are not a Maryland Inspection Station, however,
as a courtesy, we will shuttle your car to an
authorized inspection station when we are doing the
repair work.(Platinum in Woodsboro and Brownines in Walkersville)

4. It is not a good idea to wash your car before
leaving it for service because of the dusty conditions
caused by our gravel driveway.

5. We would appreciate your removing all belongings
and trash from inside the car and the trunk.

Gas stations have trash cans and you go there every week

This will prevent any possibility of hampering our
repair efforts and test driving.

6. The farm equipment has the right-of-way on the
driveway. Please do not allow your ride to wait in the
main driveway. Farm vehicles are constantly going in
and out and need a clear berth.

7. Please don't park in front of other
cars or block any other car in. They may be picking
up their car. Please park in a space.

8. Do not bring cars that have been sitting before cleaning out the mouse debris, trash, air it out clean it up, that is not our job

MOST OF THESE SUGGESTIONS CAN HELP YOU
HAVE ANY CAR REPAIRED ANYWHERE.

A word about social media, the few complaints posted in various fourums about a business is not a true reflection of that business.

Consider us, in business for 44 years, we do not advertise, we have never advertised yet we are still here in an industry notorius for poor service.

You will see complaints, and a few praises, the complaints come from tech savvy belly-achers

who do not have the common sense to contact us about their problem after the visit.

The praises come from satisified customers who cannot understand why anyone would complain rather that seek a solution.

In our industry no news is good news, if there is a problem after a visit, call us, we are here to help.

If you do not let us know there is a problem, we do not know there is a problem...

Think of this, you are in your favorite restaurant, there are hundreds of people there every day,

then you look up the yelp or google and read a hand full of reviews, there are a dozen complaints over the last 6 months? what?

six complaints about poor service or bad food after 18,000 people have eaten there.

Consider the percentage and there is always one person in a thousand who just does not get it.

Bad food, send it back or order something else, poor service, see the manager, it is your money, complain then, not when you get home on the computer.

WE DO NOT OFFER CREDIT, WHY?

YOU ASK US FOR CREDIT AND WE GIVE IT TO YOU.

THEN SOMETHING ELSE BREAKS ON THE CAR,
BECAUSE YOU OWE US MONEY, YOU GO
SOMEWHERE ELSE TO HAVE IT FIXED,
WE HAVE LOST YOU AS A CUSTOMER!

THE CAR GETS WRECKED, WHY BOTHER
PAYING ANYMORE?

YOU SELL THE CAR, WHY BOTHER PAYING ANYMORE?

SOMETHING GOES WRONG AND YOU BLAME US RATHER
THAN GIVING US A CHANCE TO FIX IT,
WHY BOTHER PAYING ANYMORE?

WE HAVE BEEN HERE FOR 40 YEARS, AND YOU MOVE AWAY,
WHY BOTHER PAYING ANYMORE?

WORK TO DRIVE, DRIVE TO WORK,
YOU CAN’T GO TO WORK WITH THE
CAR BROKEN DOWN, BUT WE ARE THE LAST
PEOPLE TO RECEIVE A PAYMENT.

WE MADE A DEAL WITH THE BANK,
WE DON’T LOAN MONEY AND THEY DON’T FIX CARS.

See Mr. Visa, Mastercard or Discover to help you pay.

THE END OF THE DRIVEWAY
IS THE LINE OF CREDIT

MARK 1, TOP TEN LIST OF THINGS THAT BUG THEM

(1) LETTING THE PHONE RING MORE THAN 10 TIMES

(2)CALLING ALL OF OUR PHONE NUMBERS
IN AN ATTEMPT TO GET THROUGH

(3)NOT CALLING BACK LATER

(4) STANDING IN THE DOOR WITH THE BEEPER BEEPING
(IT BEEPS IN THE SHOP TOO)

(5) HAVING YOUR RIDE WAIT IN THE MAIN DRIVEWAY
(BLOCKING FARM TRAFFIC)

(6) CUSTOMER CALLING BEFORE 4 P.M. ON THE SAME DAY
THEY DROPPED OFF THE CAR TO SEE IF ITS DONE.

(7) PEOPLE WHO BUY A CAR THEN HAVE US
CHECK IT OUT ONLY TO FIND WE COULD HAVE SOLD
THEM ONE OF OURS INSPECTED FOR LESS.

(8) NOT READING THIS STUFF ON THE INTERNET.

(9) DOUBLE PARKING

(10) DRIVING TO THE BACK OF THE SHOP AND COMING IN THE BACK DOOR

CUSTOMER, TOP TEN LIST OF THINGS THAT BUG THEM

(1) CAN’T GET MARK ON THE PHONE.

(2) DOESN’T WORK ON CARS OTHER THAN VOLKSWAGEN

(3) CAN’T UNDERSTAND WHY MARK CAN’T
FIX THEIR CAR OVER THE PHONE

(4) WHY CAN’T I WAIT FOR THE REPAIR ON MY HOT ENGINE?

(5) I SEE ALL THE “NO PARKING” SIGNS,
BUT NO “PARKING” SIGNS.

(6) WHY DIDN’T I GET MARK 1 TO CHECK OUT THIS CAR BEFORE BUYING IT?

(7) WHY DOES MARK WANT TO KNOW WHY I’M BUYING THIS PART?

(8) WHY WAS THE OFFICE CLOSED FROM 12 TO 1 ?

(9) YOU ARE NOT OPEN 24 HRS

(10) FIX MY HORN, MY BRAKES DON’T WORK.

BUMPER STICKER FUN

HANG UP AND DRIVE

FIRST ONE TO THE RED LIGHT IS A LOSER

THE CAR IN FRONT OF ME IS IN YOUR WAY

WHERE DID ALL YOU 4TH GRADERS GET A DRIVERS LICENSE?

YOU! OUT OF THE GENE POOL

SAVE THE PLANET, KILL YOURSELF

SAVE A COW, EAT A VEGETARIAN

P.E.T.A , Pretty Excellent Tasting Animals

Isn't it time to change the air in your head?

Bad cop, no doughnut.

ARTIFICIAL INTELLIGENCE IS NO MATCH FOR NATURAL STUPIDITY

HONK if you love Jesus, text while driving if you want to meet him

Road rage, you can be right or be dead right

Late for work, early for death

My driving instructor told me in 1975, drive as if the car in front of you is a drunk driver and the car behind you is a cop.

Nobody says on their death bed "I wish I had eaten more rice cakes"

Only takes a minute to ask a question, takes an hour to correct a mistake

"Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."

--Margaret Mead

"A government big enough to give you everything you want, is big enough to take away everything you have"

--Thomas Jefferson

Cheerios called, they want their drivers license back

Fun Links to fun sites.

teardrop beetle trailer?

special edition beetles from the 60's to date

New 2004 Stick men trying to steel your hooptie

Stick men try to steal your car

More Stick men try to steal your car

Even more Stick men try to steal your car

Your vette is not safe either

What Bart writes on the chalk board.

Hitler has car trouble

Italians can't drive?

Driving do's and don'ts

men v.s. women

The life of a VW Beetle

test link cartoon

The making of MAX

The life cycle of a VW

MOTTOS

It only takes a minute to ask a question, it takes an hour to correct a mistake

For those of you who think you know everything,
you are bothering those of us who do.

Replacing good components solves intermittent problems temporarily

There is never time to do it right but always time to do it over

Sometimes you get the donut, sometimes you get the hole

Experience is what you get when you don't get what you want

experience is an expensive school, but a fool will learn from no other

a fool learns from their mistakes, a wise man learns by the mistake of others

a pipe gives a wise man time to think and a fool something to stick in his mouth

I would rather be a stupid genius than a smart idiot

age is a measure of time , wisdom is the measure of how we used that time

It is better to want what you don't have than to have what you don't want

Having your car repaired. Speed, Price, Quality, pick any 2.

The difference between acceleration and exhilaration is speed and finesse.

Lack of planing on your part does not justify an emergency on my part.

If guns kill people, I'm going to start blaming my spelling mistakes on my pencil.

400,000,000 guns in the usa, 6,000,000 are registered, good luck taking guns away from citizens.

Interesting feedback comments left by this person. click here

A few words of common sense
This Web page is maintained by Mark 1. The words
"VW" and the names "Volkswagen", " Bug", " Beetle", are
registered trademarks of Volkswagen Group of America
and Volkswagen Ag. The use of these words by this web
site is for the sole purpose of application and
description and in no way denotes their use to infer or
imply a direct connection between Mark 1
and Volkswagen Group of America or Volkswagen Ag.
MARK 1 SERVICE
is NOT an authorized Volkswagen Dealer.
Mark 1 is an independent repair shop and distributor
of aftermarket and oem parts for custom, restoration
and general repairs to Volkswagen cars. The use of
the names is solely for descriptive purpose and does
not imply any direct connection with those companies.