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WE ARE OPEN TO SUPPORT OUR CUSOMERS WITH SERVICE AND TOWING call 301-898-9444 now a mobile phone and you can send
a text to it KEEP US GOING BY KEEPING YOU
GOING
 POLICIES OF MARK 11. Our
service work order forms must be signed by
the customer, please include the following,
A. Name, Address, Phone
numbers
B. Problems (things that don't work)
C. Symptoms (stalls, bucks, jerks, etc.)
D. A list of service
work due to time or
mileage.(oil change, tune up)
2. Please don't ask for a specific repair
let our
technicians determine the source of
the trouble.
Remember "assumption is the mother of all unnecessary repairs"
3. During business hours please bring your note into
the office or text it, and leave your keys in the car.
After
hours, leave the note in the car and put your keys in
the brass mail slot. Please leave only your car key
(s).
We can not replace any other key if it is lost.
4. You, the owner, are responsible to contact this shop
for the status of your repairs. Please limit your calls
or texts. Good times to call are just after 9 a.m.,
1 p.m. and before 5 p.m.
5. First visit customers, cars for sale, and unregistered
vehicles (no license
plates), must pay cash or credit
card. NO EXCEPTIONS. A deposit is required on
unregistered vehicles or vehicles
that do not have the title in your name.
6. The minimum repair charge is $25.00. The minimum
repair
charge when the car is put on the lift is
$49.00. Our labor rate is $98 per hour flat rate. That
means if we do
it faster or slower we get paid the same
amount. We charge $198 per hour for A>Z time,
electrical repairs and
for test and check out.
7. Repair bills must be paid promptly. We
have a three
day grace period after work has been completed unless other arrangements are made in advance.
We accept VISA, MASTERCARD, AMERICAN EXPRESS
and DISCOVER.
Checks returned for any reason will be assessed
a
$35.00 service charge plus 10%.
8. Cars left with unpaid repair bills for more than
three days are
subject to storage charges. Storage
charges start on the first day on inoperative cars or
cars with expired license
plates.
9. Arrangements must be made in advance for other
plans. You may pay your repair bill then
pick your car
up after hours. We do not charge storage on cars with
paid repair bills. Until 30 days have passed.
10.If you plan to leave your car for an extended period
of time, please make arrangements in advance. Cars
may or will be driven at the owners risk in lieu of
storage charges. Storage charges may still apply.
HELPFUL HINTS from MARK 1
1. Have friends or co-workers pick you up or drop you
off to get your car here.
If they live nearby, you can
drive up early and have them meet you. They can drop
you off after work. Please call
to confirm the completion of repairs.
The MARC train now comes to Frederick Downtown.
You can take the Frederick County Transit Shuttle to Walkersville Safeway Shopping Center. click here for pdf map. Click here for pdf Walkersville schedule
You may call us and we can pick you up from Safeway.
Call 301-695-2633 or on the web at www.co.frederick.md.us/Transit
1: Limit your calls to one in the
morning and one in the afternoon. We will call you
back. When the pone goes to voicemail, do not leave a message,
call back later. We may be on another line speaking with another customer. We do not put people on hold to take other calls
2.
Cars can be ready by 12 noon for minor repairs.
Please arrange this by putting your request on your
service order
and call by 9 a.m. to confirm. Most cars
are ready the next weekday by 5 p.m.
Shop closes @5 p.m. We leave at
4:45 if nobody is comming.
3. We are not a Maryland Inspection Station, however,
as a courtesy, we will shuttle
your car to an
authorized inspection station when we are doing the
repair work.(Platinum in Woodsboro and Brownines
in Walkersville)
4. It is not a good idea to wash your car before
leaving it for service because of the dusty
conditions
caused by our gravel driveway.
5. We would appreciate your removing all belongings
and trash
from inside the car and the trunk. Gas stations have trash cans and you go
there every week This will prevent any possibility of hampering our
repair
efforts and test driving.
6. The farm equipment has the right-of-way on the
driveway.
Please do not allow your ride to wait in the
main driveway. Farm vehicles are constantly going in
and out and
need a clear berth.
 7. Please don't park in front of other
cars or block any other car in. They may
be picking
up their car. Please park in a space.
8. Do not bring cars that have been sitting before cleaning out the mouse debris, trash, air it out
clean it up, that is not our job
MOST OF
THESE SUGGESTIONS CAN HELP YOU
HAVE ANY CAR REPAIRED ANYWHERE.
A word about social media, the few complaints posted in various fourums
about a business is not a true reflection of that business. Consider us, in business for 37 years, we do not advertise, we
have never advertised yet we are still here in an industry notorius for poor service. You will see complaints, and a few praises,
the complaints come from tech savvy belly-achers who do not have the common sense to contact us about their problem after
the visit. The praises come from satisified customers who cannot understand why anyone would complain rather that seek a solution.
In our industry no news is good news, if there is a problem after a visit, call us, we are here to help. If you do not let
us know there is a problem, we do not know there is a problem... Think
of this, you are in your favorite restaurant, there are hundreds of people there every day, then you look up the yelp or google
rating and read a hand full of reviews, there are a dozen complaints over the last 6 months? what? six complaints about poor
service or bad food after 18,000 people have eaten there. Consider the percentage and there is always one person in a thousand
who just does not get it. Bad food, send it back or order something else, poor service, see the manager, it is your money,
complain then, not when you get home on the computer.
WE DO NOT OFFER CREDIT, WHY?
YOU ASK US FOR CREDIT AND WE GIVE IT TO YOU.
THEN SOMETHING ELSE BREAKS
ON THE CAR,
BECAUSE YOU OWE US MONEY, YOU GO
SOMEWHERE ELSE TO HAVE IT FIXED,
WE HAVE LOST YOU AS A CUSTOMER!
THE CAR GETS WRECKED, WHY BOTHER
PAYING ANYMORE?
YOU SELL THE CAR, WHY BOTHER PAYING ANYMORE?
SOMETHING GOES WRONG AND YOU BLAME US RATHER
THAN GIVING US A CHANCE TO FIX IT,
WHY BOTHER PAYING ANYMORE?
WE HAVE BEEN HERE FOR 40 YEARS, AND YOU MOVE AWAY,
WHY BOTHER PAYING ANYMORE?
WORK TO DRIVE,
DRIVE TO WORK,
YOU CAN’T GO TO WORK WITH THE
CAR BROKEN DOWN, BUT WE ARE THE LAST
PEOPLE TO RECEIVE
A PAYMENT.
WE MADE A DEAL WITH THE BANK,
WE DON’T LOAN MONEY AND THEY DON’T FIX CARS.
See Mr. Visa, Mastercard or Discover to help you pay.
THE END OF THE DRIVEWAY
IS THE LINE OF
CREDIT
MARK
1, TOP TEN LIST OF THINGS THAT BUG THEM
(1) LETTING THE PHONE RING
MORE THAN 10 TIMES
(2)CALLING ALL OF OUR PHONE NUMBERS
IN AN ATTEMPT TO GET THROUGH
(3)NOT CALLING
BACK LATER
(4) STANDING IN THE DOOR WITH THE BEEPER BEEPING
(IT BEEPS IN THE SHOP TOO)
(5)
HAVING YOUR RIDE WAIT IN THE MAIN DRIVEWAY
(BLOCKING FARM TRAFFIC)
(6) CUSTOMER CALLING BEFORE 4 P.M. ON
THE SAME DAY
THEY DROPPED OFF THE CAR TO SEE IF ITS DONE.
(7) PEOPLE WHO BUY A CAR THEN HAVE US
CHECK
IT OUT ONLY TO FIND WE COULD HAVE SOLD
THEM ONE OF OURS INSPECTED FOR LESS.
(8) NOT READING THIS STUFF ON
THE INTERNET.
(9) DOUBLE PARKING
(10) DRIVING TO THE BACK OF THE SHOP AND COMING IN THE BACK DOOR
CUSTOMER, TOP TEN LIST OF THINGS THAT BUG THEM
(1) CAN’T GET MARK ON THE PHONE.
(2) DOESN’T WORK ON CARS OTHER
THAN VOLKSWAGEN
(3) CAN’T UNDERSTAND WHY MARK CAN’T
FIX THEIR CAR OVER THE PHONE
(4)
WHY CAN’T I WAIT FOR THE REPAIR ON MY HOT ENGINE?
(5) I SEE ALL THE “NO PARKING” SIGNS,
BUT
NO “PARKING” SIGNS.
(6) WHY DIDN’T I GET MARK 1 TO CHECK OUT THIS CAR BEFORE BUYING IT?
(7) WHY DOES MARK WANT TO KNOW WHY I’M BUYING THIS PART?
(8) WHY WAS THE OFFICE CLOSED FROM 12 TO 1 ?
(9) YOU ARE NOT OPEN 24 HRS
(10) FIX MY HORN, MY BRAKES DON’T WORK.
BUMPER STICKER FUN
HANG UP AND
DRIVE
FIRST ONE TO THE RED LIGHT IS A LOSER THE
CAR IN FRONT OF ME IS IN YOUR WAY
WHERE DID ALL YOU
4TH GRADERS GET A DRIVERS LICENSE?
YOU! OUT OF THE GENE POOL
SAVE THE PLANET, KILL YOURSELF
SAVE A COW, EAT A VEGETARIAN
P.E.T.A , Pretty
Excellent Tasting Animals
Isn't it time to change the air in your head?
Bad cop, no doughnut.
ARTIFICIAL INTELLIGENCE IS NO MATCH FOR NATURAL STUPIDITYHONK if you love
Jesus, text while driving if you want to meet him Road rage, you can be right or be dead right Late for work,
early for death My driving instructor told me in 1975, drive as if the car in front of you is a drunk driver and the
car behind you is a cop. Nobody says on their death bed "I wish I had eaten more rice cakes" Only
takes a minute to ask a question, takes an hour to correct a mistake "Never doubt that a small, group of
thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."
--Margaret
Mead "A government big enough to give you everything you want, is big enough to take away everything you have"
--Thomas Jefferson Cheerios called, they want their drivers license back
age is a measure of time , wisdom
is the measure of how we used that time
It is better to want what you don't have than to have what you don't
want
Having your car repaired. Speed, Price, Quality, pick any 2.
The difference between acceleration and exhilaration is speed and finesse.
Lack of planing on your part
does not justify an emergency on my part.
If guns kill people, I'm going to start blaming my spelling mistakes
on my pencil.
400,000,000 guns in the usa, 6,000,000 are registered, good luck taking guns away from citizens.
Interesting feedback comments left by this person. click here
A few words of common sense
This Web page is maintained by Mark 1.
The words
"VW" and the names "Volkswagen", " Bug", " Beetle", are
registered
trademarks of Volkswagen Group of America
and Volkswagen Ag. The use of these words by this web
site is for the
sole purpose of application and
description and in no way denotes their use to infer or
imply a direct connection
between Mark 1
and Volkswagen Group of America or Volkswagen Ag.
MARK 1 SERVICE
is
NOT an authorized Volkswagen Dealer.
Mark 1 is an independent repair shop and distributor
of aftermarket
and oem parts for custom, restoration
and general repairs to Volkswagen cars. The use of
the names is solely for
descriptive purpose and does
not imply any direct connection with those companies.
Our doorbells
Daffney, born in 2005 died 22 December 2020 our bear
trap, you pet her, she rolls over, touch her belly and she bites you. (she does not really bite you)
Genisis (Jen) born 19 June 1999 gone missing 12:30 Fathers Day 16 June 2013 from her home in Walkersville Kidney
failure, poor eyesight, going deaf, age 14 Daisey born 2006, died from liver failure 22 March 2019, age 13 daisey
wiggle butt was who greeted you in the office, allways happy
If you press the cross walk button more than once, it does not make it change faster, only
sets a longer time for a pedestrian to walk across
If you press the elevator call button up or down after it is lit and been pressed, the elevator does not come any faster
If 20 people select and pay for the same song from a jukebox, it will only play once.
If your rear wheels roll over the white line at an intersection, the light is not going to change
The time from when the cop asks you for your registration until you give it to him is how long you have to talk your way out
of a ticket
You can have it your way even if you are not at Burger King, any fast food restaurant just by asking, no pickle, etc
At Mc Donalds there is a secret sandwich, the land sea and air burger.
Mark your freight shipments HOT HOT HOT making them the last item on the truck so it is the first item off
Sunoco sells gas without alcohol that is 100% usa petroleum , good for older cars, lawn mowers, etc
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